FAQ

How long will my order take?

All of our products are handmade with love from designing, cutting and sewing so please allow 1-2 weeks for your order to be fulfilled. If you are after an exact timeframe for your order please get in contact with us.

Can you give me some information on shipping costs and times?

Domestic shipping within Australia can take between 1-5 business days depending on location and your chosen shipping method. Shipping times are not inclusive of production times.

International shipping can take between 15-30 days depending on location and your chosen shipping method.

Due to Coronavirus restrictions world wide there may be shipping delays.

All shipping options have tracking and you will be emailed your tracking number once your item has been posted.

Shipping rates are automatically calculated at the checkout based on weight and location.

Jelly Intimates is not responsible for any duties or VAT, these charges are the responsibility of the buyer.

Where are you located?

Brisbane, Australia.

Can I pick my order up?

Pick up is only offered for orders made via DM on Instagram. Conditions apply.

How do I care for my outfit?

All of our bikinis and dance wear are hand wash only!

We recommend cold hand washing in a gentle detergent. Take extra care with any rhinestones. Do not pull or rub.

Rinse with clean water and then hang to dry in the shade or lay flat to dry in the shade.

To avoid any possible colour bleeding please separate and wash with like colours or wash alone.

Harsh washing methods, excessive sunlight, being put in the dryer or washing machine may damage your outfit. We are unfortunately not responsible if you don’t take care of your outfit, however we do offer complimentary life time repair for clips and connectors should there be an issue. Postage costs in this instance are not covered by Jelly Intimates and are the sole responsibility of the buyer.

Can I get a refund or return any of the items in my order?

Due to the intimate nature of our products, we cannot accept returns or exchanges at this time therefore we do not do refunds. If you have an issue regarding the quality, please email us and we will do what we can to resolve the issue. Quality control is very important to us and we want you to have an item to love for a long time. We do have a lifetime repair policy for connectors and clips should you have any issues, however we are not liable for shipping costs for repairs as stated above.

Please ensure you select the correct bottom style as we are not liable if you happen to choose incorrectly and will not be able to facilitate an exchange. Our products fit all sizes as you can request a smaller or larger adjustable range on all of our products.